When it comes to a writing service, there are specific quality concerns that only a specialized review platform can address. Our methodology for rating and ranking the listed writing services was generated by considering what various services consistently advertise as their strengths as well as what we have found users to both compliment and criticize when asked about their experiences.
Through extensive research, we have found these 5 metrics to be important to users of writing services as key quality indicators.
- 1. Ease of use
- 2. Support offered
- 3. Writer interaction
- 4. Guarantee fulfillment
- 5. Value
We have also included some examples of what various star ratings might mean for each metric, but these are just suggestions.
Ease of use
Rate the quality of the user experience. Was the service’s system easy to use? Could you place, track, and receive your order without difficulty?
- 1 star rating: You struggled just to place an order or navigating through their system came with great difficulty.
- 3 star rating: You were able to reasonably navigate the service’s system, but it could also be confusing or inconvenient at times.
- 5 star rating: Ordering, tracking, and receiving your order were all smooth and effortless.
Support offered
Whether through human support or an automated solution, did the service make it quick and easy to get your questions answered and issues resolved to your satisfaction?
- 1 star rating: There simply was no support offered or it was unhelpful and difficult to access.
- 3 star rating: The support experience was hit and miss, perhaps with limited availability but helpful when you did make contact, or vice versa.
- 5 star rating: The service’s support experience was accessible, helpful, and comfortable to use.
Writer interaction
What was the quality of your writer experience? Were they professional, capable, and helpful?
- 1 star rating: Your writer was rude, incompetent, inaccessible, or not even familiar with the language your content was to be written in.
- 3 star rating: Your writer was not necessarily easy or pleasant to work with, but they got the job done; your writer was very pleasant, but could have been more competent; or your writer was both professional and capable, but did not seem very available.
- 5 star rating: Your writer was professional, available, and capable.
Guarantee fulfillment
Did the service make good on their promises? These promises generally relate to the trust you have in the service and are often things like delivery by a certain deadline, guaranteed original content, or a revision or refund policy.
- 1 star rating: The service failed to meet their basic promises and didn’t seem interested in making it right.
- 3 star rating: Promises were not fully satisfied, but the service made an effort to correct any problems. It might also suggest that specific guarantees were not kept, but you considered those particular guarantees to be less important.
- 5 star rating: All promises were met without issue.
Value
Did the quality of the content you received match the price point set by the service?
- 1 star rating: The content you received was virtually unusable.
- 3 star rating: The content you received was of a decent quality, but not did not match what you paid. Or, perhaps, the content was not of a great quality, but since the price point was low, this was not entirely unexpected.
- 5 star rating: The content was everything you hoped for.