Introduction is an academic writing services website that advertises itself as having highly educated writers who are all personally expert in the thesis approval process.

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ThesisHelpers has been an active academic writing service since 2013. They are one of several custom writing websites that are owned and operated by Cyber Jam Limited, a UK-based company.

How it works

The ordering process at ThesisHelpers is relatively simple and uses an up-front payment method.

To initiate an order, a client must either log in with their existing credentials or enter some basic information to create their account. An account can be created by simply providing a name, email, phone number, and desired password.

Order details are collected over the course of two brief pages on which the client provides information like project type, number of pages, academic level, deadline, formatting style, and any specific instructions or attachments that might be helpful. From here the client is taken to a secure payment page.

After an order has been paid for, the ThesisHelpers service assigns it to one of their writers. The client is able to interact with their writer through the site, if they are logged in to their account. There is also a 24/7 support team available.

When an order is complete, it is made available for download through the client's account page. The ThesisHelpers site advertises that after an order is complete, a client "can request additional changes to be made at no charge."


According to their FAQ section, ThesisHelpers will only work on thesis or dissertation orders. The order form, however, has a great variety of other services as well that range from application or admissions essays to grant proposals to business plans to multiple choice questions. Since the ordering process is automated, it is not clear from the site's documentation if these kinds of orders would be completed or they would be cancelled and the payment refunded.

Loyalty program

ThesisHelpers offers a loyalty program to users based on the number of pages ordered over their entire lifetime as a client. Once certain a certain milestone has been reached, all future orders enjoy a discount. These are set at 5% after 25 pages, 10% after 50 pages, and 15% after 100 pages.


Though the ThesisHelpers site explicitly says that they only work on thesis and dissertation projects, the order form includes other options. They have a variety of admissions options, business writing services, and technical writing options like white papers and grant proposals; though it is not clear if these orders would be honored or refunded.

  • Active writers Unknown
  • Pricing High-End
  • Accepted payment methods
    VISA, MasterCard, AMEX, PayPal


See what kinds of writing services this website offers.

Academic Essays, research papers, dissertations, school homework assignments, and more
Admissions Essays and written works that help you get into college
Business Blog posts, social media content, white papers, website copy, and other business-related documents
Technical Manuals and other field-specific documents

Refund policy

What happens if you are unhappy with writing services from and want your money back? We looked for a clear refund policy page and found the following.


Yes, this writing service has a refund policy.

"The Customer may only request a refund within 60 calendar days from the moment the Sample has been sent to the Customer through the Customer‘s personal account with the Company. This period of time is provided for the Customer to be able to review the Sample and inform the Company about any possible issues. Please note that by using the Sample according to the Customer‘s needs, the Customer fully accepts the completed Order and takes sole responsibility for all the consequences of such use. The Company does not guarantee grades for the papers written based on the Sample the Customer receives from the Company. From the moment the Customer uses the Sample, provided to him/her by the Company, the Customer is no longer eligible for any kind of refund. This regulation does not apply to refund requests due to plagiarism and/or unoriginal content in the Sample."

Published by on May 21, 2019

Other useful information

The ThesisHelpers terms outline specific situations in which a particular portion of a payment may be refunded. These situations are not the only cases in which a refund may be granted, but all requests are evaluated on a case-by-case basis.


Cyber Jam Limited is a UK-based company that owns and operates a writing services website. They also maintain a public website that suggests they also work in digital marketing, customer support, and SEO analytics, though there are few details regarding these areas.


See a list of people who work at this company or have worked at this company in the past. All data are sourced from community contributors and verified through public records.


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