Introduction is a custom writing service that offers many different types of content. They advertise their writers as having MAs or PhDs and as having five or more years of "active paper writing experience."

Full story

SmartWritingService emphasizes academic content, but offers many services of different types that include technical writing, business writing, and creative writing. They have been an active writing site since 2014 and are one of many custom writing sites owned by One Freelance Limited, a UK-based company. Their support teams are located in the Ukraine and Latvia.

How it works

The SmartWritingService ordering process begins with what they call a "free inquiry." This involves setting up an account, if a client is a first-time user, or logging in if a client already has an account. The inquiry form gathers all the information required to fully place an order including document type, subject area, number of pages, deadline, academic level, and custom instructions. When this is complete it creates an order in the client's account.

A client is able to interact with the SmartWritingService support team about this order, they can edit it, or they can submit payment and make the order visible to writers. Once an order has been paid for, it spends a certain amount of time in the "writer pending" status, something the client can see presented by a progress bar in their account.

When a writer has been assigned to an order, the client is able to interact with that writer to ask or answer questions and provide files if necessary. Completed orders are made available to download.


The SmartWritingService prices are presented in a table for a potential client to review. In general, per-page prices scale up based on complexity level and urgency. When placing an order, the client is also able to select from a number of optional add-ons that improve their experience. These add-ons include receiving a copy of the sources used by the writer, samples of the writer's previous work so a client can evaluate their ability, and what the service calls a "smart paper," a final draft that includes commentary to help the client understand the process and content.


The list of services at SmartWritingService is broad and varied. There are academic editing and writing options, but also PowerPoint, marketing plans, ghostwriting, technical reports, and more.

  • Active writers Unknown
  • Pricing Inexpensive
  • Accepted payment methods
    VISA, MasterCard, AMEX,


See what kinds of writing services this website offers.

Academic Essays, research papers, dissertations, school homework assignments, and more
Admissions Essays and written works that help you get into college
Business Blog posts, social media content, white papers, website copy, and other business-related documents
Technical Manuals and other field-specific documents

Refund policy

What happens if you are unhappy with writing services from and want your money back? We looked for a clear refund policy page and found the following.


Yes, this writing service has a refund policy.

"Our Money Back Guarantee gives you the right to request and receive a refund at any stage of your order, if anything goes wrong. This includes any possible problems you might encounter, and secures your interests. Our company enjoys a high customer satisfaction rate, while refund requests are rare, which is partly due to our crystal-clear Money Back Guarantee. Quality-based refund requests are reviewed by our specialists and processed within a 14 day period, all other refund requests are processed within 3-4 business days after the order was cancelled/finished."

Published by on May 21, 2019

Other useful information

SmartWritingService offers a 14 day window after an order is completed in which to request refund for satisfaction reasons.


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